Getting Disconnected from Zoom

Here are some troubleshooting tips to try if you are getting disconnected from Zoom at home or in the office:

• Try to connect directly via a wired connection (ethernet).

• Try bringing your computer or mobile device closer to the WiFi router or access point in your home or office

• Check your Internet connection. Type in "speed test" in a Google search window. Then click "run speed test."

• Zoom recommends a speed of at lest 1.5mbps (megabytes per second) for Zoom to work effectively.

• Most streaming devices (especially nearby cell phones and tables) also keep a wifi connection. Having these on while you are on Zoom can create issues with your speed and connection. Make sure you turn off the wifi on these devices.

Keep other streaming items (Roku, Apple TV, Amazon Firesticks) off as well while you are in class or a meeting.

• You can also try asking your teacher for the Meeting ID. Instead of clicking on the Zoom link, type in the Meeting ID. On your iPad, clicking the Zoom app logo will give you the option to join using the Meeting ID.